Day By Day© by Chris Muir.

Tuesday, January 11, 2005

Someone out there is listening

Next time you hear that recorded voice telling you that your call to some big business is being monitored, take that voice seriously:

Monitoring is intended to track the performance of call center operators, but the professional snoops are inadvertently monitoring callers, too. Most callers do not realize that they may be taped even while they are on hold. It is at these times that monitors hear husbands arguing with their wives, mothers yelling at their children, and dog owners throwing fits at disobedient pets, all when they think no one is listening. Most times, the only way a customer can avoid being recorded is to hang up.